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Plas Meddyg Surgery Providing NHS services
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Home > Friends & Family Test

Friends & Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their care and treatment. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

The FFT invites feedback on the overall experience of using the service and offers a range of responses. This kind of feedback is vital in transforming NHS services and supporting patient choice.

The latest results for Plas Meddyg Surgery are given below. If you would like to submit feedback, then please click on the following link:

Friends & Family Test

Results

Results for August 2024

Total Responses: 185

Excellent 16 (8.65%)
Very Good: 127 (68.65%)
Good: 25 (13.51%)
Neither Good Nor Poor: 8 (4.32%)
Poor 7 (3.78%)
Don't Know: 2 (1.09%)

Home > Friends and Family Test
Friends and Family Test
Thinking about your GP practice, overall, how was your experience of our service?
Comments

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


Last Updated 11 Sep 2024

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Plas Meddyg Surgery

40 Parkhill Road, Bexley, Kent, DA5 1HU

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